Client News

The tourism boost looks unlikely to slow down anytime soon.

Latest Tourism Industry Aotearoa (TIA) figures show Christchurch hotel occupancy for September has increased almost 5% on the same time last year. Other industry reporting also highlights this trend with stronger year-on-year demand for CBD hotels in the 4.5 to 5-star market.

ChristchurchNZ Convention Bureau and Industry Partnership Manager Caroline Blanchfield said visitor spending was increasing year on year, injecting millions of dollars into the local economy.

“The amount of money being spent by visitors in the last 12 months has exceeded pre-earthquake levels, with visitors spending $2224 million in Christchurch and $3472 million in Canterbury in the year up until August 2017, based on Ministry of Business, Innovation and Employment figures,” she said.

Ms Blanchfield said it was good to see hotels such as Crowne Plaza opening in the city and doing so well.

“Increasing numbers of visitors are coming to Christchurch as the city continues to emerge, with new bars, restaurants and retail shops opening weekly. It is fantastic to have a range of accommodation providers on board to meet different visitor needs.”

While many new buildings have opened or are about to open in the CBD, construction work continues apace. Yet to come are developments on Colombo Street, smaller rebuilds on Cashel Street, The Terrace, EntX Entertainment Centre and the Victoria Square renovation – all within walking distance of the hotel.

“We’re looking forward to some of these additional commercial projects being completed in the next six to 12 months and the flow-on effect of increasing numbers of visitors and office workers to the city,” said General Manager Reinier Eulink.

Forward demand is very strong especially in the leisure market with guests booking well into 2018.

The hotel’s internal ‘Guest Love’ customer satisfaction survey currently ranks Crowne Plaza Christchurch in the Number One spot for Crowne Plaza hotels throughout Australasia.

“This confirms the hotel is succeeding in delivering consistently great guest experiences and building lifetime relationships with guests,” said Reinier.

The hotel is also booked well in advance for special events coming to the city.

Within those first few weeks of opening, Crowne Plaza Christchurch has already hosted Emirates Team New Zealand, Highlanders and Chiefs rugby teams and corporate groups from Tourism Industry Aotearoa.

It is hosting teams visiting the city for the ICC U19 Cricket World Cup starting on January 19 and being played at Christchurch’s Hagley Oval. Both semi-finals will be played in Christchurch on January 29 and 30.

Crowne Plaza Christchurch is also experiencing strong bookings for the month-long Golden Oldies Sports Celebration starting on April 1 2018.

“The city is attracting increasing numbers of international events and we’re delighted to host participants and spectators,” said Reinier.

The hotel is experiencing strong demand for meetings and conferences, with its event spaces proving a major drawcard for the property. With four flexible spaces on offer, the hotel has been a popular addition to the Christchurch market and was also invited to host the welcome event for the Convene South tradeshow in September, introducing the hotel to more than 100 event planners.

The names of the meeting spaces connect the hotel to the early history of Victoria Square and previous hotel owners. The larger Golden Fleece room accommodates up to 150 people and the smaller Ellis, Gartner and Oram rooms are designed to be used individually or combined to cater for larger numbers.

One of the city’s first hotels, The Golden Fleece, once occupied the site of the new Crowne Plaza.

Picture caption:

1/ Crowne Plaza Christchurch is experiencing strong demand for meetings and conferences at the hotel

Previously he worked for social media agency Gumption alongside strong brands such as Cheddar Gorge and Longleat Safari Park.

Working with Ziptrek is his first adventure tourism role and he said he was looking forward to the challenges and opportunities that offered.

“My previous roles have been B2B focused, so this will be an exciting change doing the social media marketing for a world-renowned brand such as Ziptrek Ecotours,” he said.

“The new position recognises the ever-increasing importance of social and digital in business, and even more so for tourism businesses.”

His love for the outdoors and a need for a break from city life brought Joe to Queenstown with no intention of taking up a permanent role, but he said the opportunity with Ziptrek was “too good” to pass up.

“Coming from a city, I relish the fact that Queenstown has that friendly small city feel, but you wake up every day surrounded by mountains.”

Ziptrek Ecotours Sales and Marketing Manager Nicky Busst said they were “excited” to welcome Joe to the team.

“The Ziptrek team is expanding as our business continues to grow, and it’s perfect timing for Joe to come on board as we head into our busy summer season,” she said.

“He’s a great cultural fit for us and we’re hugely excited to be working with him in growing the integrated social and digital side of our business.

“We’ve known the importance of being proactive in the digital and social spaces for quite some time.

“Joe’s role will help us drive online sales and opportunities in this market and stay ahead of the game.”

Leading the way in zipline innovation and sustainable business practice, Ziptrek Ecotours launched in New Zealand in November 2009 and since then has completed nearly three-quarters of a million zips through the forest canopy on ‘gravity fed ziplines’.

For more information visit Ziptrek Ecotours’ website HERE

Picture caption:

1/ New Ziptrek Ecotours Marketing Executive Joe Di-Gesse brings social media and digital marketing experience to the business

“It recognises the quality of work we do throughout Australasia in these sectors and sets us apart as experts in these fields,” she says.

“Our client portfolio includes everything from adventure tourism companies to accommodation to luxury experiences and events; we’re working with the best in the industry.

“Queenstown is at the forefront of growth and development in New Zealand and we’re growing with it.

“Over our 20-plus years in business we’ve been thrilled to work with some of the biggest tourism businesses in the country, spreading the good word about who they are and what a great job they do.”

Australasian Leisure Management publisher Nigel Benton describes Southern PR’s work as “consistently impressive”.

“They do a wonderful, effective and industry-leading job on behalf of their clients in leisure and tourism and they’re rightly being recognised for that.”

Founded in 1996 by former London-based journalist Fiona, Southern PR works across a diverse range of industries, blending PR and media relations, social media and digital to successfully deliver campaigns across multiple channels.

Established more than a decade ago by owner Karl Burtscher, the pools, ice rink, snow tube park, café, day spa and now star gazing offering has grown into a key visitor attraction for Lake Tekapo and the McKenzie district.

Mr Wilke described his appointment at Tekapo Springs as “perfect timing”, with the introduction of star gazing tours earlier this year married with the launch of new pools for the complex putting Tekapo Springs firmly on the global tourism map.

“Destination Lake Tekapo is in the throes of moving to the next level and it’s a great time to be involved as we see new retail, attraction and accommodation developments planned in the village over the next few years,” he said.

“As GM, I’m running a business with five internal business units, each with its own manager, and ensuring we all go in the same direction at the same time delivering on our brand promise of ‘lifting your spirits’.

“We have some new and innovative ideas moving forward that will improve and expand on the current offer. As the tourism industry continues to grow, Tekapo Springs must be prepared to welcome more guests and provide a market relevant experience.”

Mr Wilke said that as the business developed, experiencing a longer year-round season than in the past, it faced the challenge of staff retention, as Tekapo is very small with limited accommodation.

“It’s something we’re acutely aware of and are working on strategies to relieve that issue,” he said.

“Developing business relationships on a district and regional basis is imperative for the ongoing success of our business.”

Mr Wilke’s background means he is uniquely placed to oversee the success of the five business units at Tekapo Springs.

His most recent roles include that of Managing Director of Tourism and Accommodation Marketing Services, MD of NZ Motel Marketing Ltd, and Sales and Marketing Manager at Canterbury’s Porters Ski area.

He is currently Vice Chairman of RTO Experience Mid Canterbury and has previously been Sales and Marketing Manager for Canterbury Tourism. He was also previously Commercial Manager at Rainbow Springs and Rainbow Farm Show in Rotorua, among other key industry roles.

Tekapo Springs owner Karl Burtscher said Mr Wilke’s extensive experience in the tourism industry could not be a better fit for the business.

“In recent years Tekapo Springs has made continued multi-million-dollar investments into two new pools and an aqua play area at the complex as well as launching star gazing tours in one of the world’s top ‘clear sky’ locations,” he said.

“We’re renowned for our innovation and continued business developments in order to remain at the forefront of ‘must-do’ activities for international and domestic visitors.

“Anton will help manage a cohesive approach to our business which has grown exponentially over the past four or five years in particular, and we welcome his passion and drive for New Zealand’s tourism industry.”

Tekapo Springs is a year-round attraction nestled on the shores of stunning Lake Tekapo, beloved by visitors from all around the globe and winner of multiple tourism awards.

Click here to visit Tekapo Springs website.

Picture caption:

1/ Tekapo Springs new General Manager Anton Wilke

The complimentary tasting, hosted by winemaker Matt Swirtz, will be a special start to a relaxed lunch at the famous Central Otago winery.

Winemaker Christopher Keys said the 2011 creation was made with “real care and patience”.

“With no time pressure to release the wine, the bottles have benefited from extended maturation which was critical in setting the quality,” he said.

“The wines are very gently pressed, have barrel fermentation, then 56 months in bottle. It’s produced with the best fruit, some very gentle winemaking, and a whole lot of time.

“We can’t wait for our LGBTQI guests to experience the richness, elegance and texture of our latest vintage Rosé and Blanc de Blanc Méthode Traditionelle.”

Hundreds of gay men and women are set to converge on Queenstown between September 2 and September 9 2017 to attend Gay Ski Week QT’s week-long festival, jam-packed with parties, cabarets, spring skiing, karaoke and much more.

Gay Ski Week QT Organiser Sally Whitewoods said Gibbston Valley Wines had become a pivotal supporter of the event.

“Gibbston Valley’s well-established and ever-growing brand is a perfect fit for us and we’re delighted to have worked in partnership with them for four years,” she said.

“Our event is set to be even bigger and better this year, and it’s exciting this year to have a specific focus on our region’s award-winning food and wine.

“The lunch is the perfect opportunity to take a mid-week break away from the hustle and bustle of Queenstown and I’m confident it will become a regular event on the GSWQT calendar.

“I’m sure these gorgeous bubbles will add just the right amount of sparkle to a long, lazy spring afternoon of superb food and stunning wines.”

Renowned as one of the finest dining experiences in the Queenstown region, Gibbston Valley Restaurant’s Central Otago wine and food experience features seasonal selections that match the freshest ingredients with award-winning wines.

Tickets for the lunch start from $135 per person including Mediterranean-inspired dishes and a glass of non-vintage bubbles on arrival. To book go to https://www.gayskiweekqt.com/book-now

Event tickets are available from the Gay Ski Week QT website www.gayskiweekqt.com/ and up-to-the-minute news can be found online at www.facebook.com/gayskiweekqt.

Photo caption:

1/ Enjoy one of Central Otago’s finest wine and food experiences at Gay Ski Week QT

Family clothing chain Postie Plus also opened at Five Mile over the holidays, offering its full range of women’s, men’s, children and beauty ranges, as well as school clothing and accessories.

At the other end of the spending spectrum, a full display suite for Remarkables Residences, a range of three to five-bedroom multi-storey townhouses, recently opened at Five Mile.

The homes will be built just minutes away from Five Mile in the expanding Frankton Flats zone. To cater for interest in the development, the display suite is open 10am to 4pm daily with local realtors Sheryl Williams and Mark Martin from Bayleys Queenstown available to meet potential buyers.

This week, American-based specialist gaming store EB Games is to open at Five Mile, bringing its unique brand of gamers pop culture to Queenstown for the first time.

EB Games and Zing Pop Culture Operations Manager Karl Pearson said he was thrilled to bring the store to Queenstown.

As the centre expands, it has welcomed news of a new public bus service to and from Five Mile which will enable visitors and locals to visit more frequently and at a heavily-subsidised price.

The proposed new service will be operated by the Queenstown Lakes District and Otago regional councils and is expected to start this spring. Buses will run every 15 to 30 minutes in peak times and an introductory $2 fare is to be trialled across all zones for GoCard users and a free transfer within 30 minutes.

For the first time, Five Mile will have its own bus stop on Grant Road, between the centre and the roundabout on State Highway 6. Route tracking is still being finalized but Five Mile is seen as “key” to the network as it sits on an arterial link within the Queenstown district. Three of the four routes are proposed to come via Five Mile.

Five Mile Centre Manager Eric Nauta said the bus service would be very welcome as the centre had been “choc-a-bloc” since the school holidays.

“The centre’s now a hive of activity with outdoor parking at a premium over peak periods, although the hundreds of free, fully lit and warm underground car parks are something of a ‘locals hack’ for those in the know.

“We’ve certainly noticed that ever since Dominoes opened there’s been a stream of people venturing into other businesses while they wait for their pizzas!”

Anchor tenants The Warehouse and Countdown have also helped draw visitors to the centre.

Countdown opened in stage one close to two years ago along with retail outlets previously unseen in Queenstown such as Briscoes, Rebel Sports, Warehouse Stationary and Number One Shoes. Countdown is open from 7am to 10pm daily, while the country’s largest retail giant The Warehouse, open until midnight daily, opened at the end of March.

The Warehouse opened with a new store that was 25% bigger than its previous location, offering customers a wider range of goods and services, improved flexibility and longer opening hours.

Five Mile currently has 31 retail outlets and nine office-based businesses, and continues to expand.

Businesses are as diverse as insurance giant AMI, hairdressers Hair On Five Mile, the Five Mile Pharmacy, Café Society, Hikari Sushi, Helloworld, Noel Leeming and the recently-expanded Bed, Bath & Beyond.

For locals and workers at Five Mile there’s the convenience of a childcare centre, a health store and juice bar for those keeping fit and well, two physiotherapists, laundromat, dry cleaner and even a nail bar.

“Five Mile really does have something for everyone,” said Mr Nauta. “It’s an enjoyable and relaxed shopping experience, centrally located and with over 1000 free car parks, a true ‘one-stop-shop’ for locals and visitors.

“The good news is that it continues to expand with more outlets opening and a further development stage expected to start later this year.”

They were joined by Alan Watts, InterContinental Hotels Group Chief Operating Officer for Asia, the Middle East and Africa, and building co-owner Shane Le Compte of local investment and development company MC Christchurch Holdings.

The scene was set as a Victorian-style paperboy greeted guests at the hotel door before making their way up to Market Place restaurant and bar. The hotel sits on the site of Christchurch’s first hotel, the Golden Fleece, established in 1851.

Guests were treated to champagne and canapés on arrival, followed by dishes flowing throughout the night from the Market Place fishmonger, butcher, cheesemonger and patisserie stations mirroring the Market Place of old – known to Cantabrians today as Victoria Square.

COO Alan Watts, who started his hotel career in Christchurch, said the re-opening of Crowne Plaza was among a number of milestones to get Christchurch back on the map and he had wanted to celebrate with the city.

“I felt a little bit emotional seeing the Crowne Plaza signage on this building,” he told guests. “General Manager Reinier Eulink and his team have done a stunning job in getting this hotel open and operating to the standard we see today.

“I think it’s going to be as good and as much of a landmark as the former Crowne Plaza, where I started my career. We’ll open 20-something hotels this year, and none more important than this one.”

Mayor Lianne Dalziel said the city had long been known as New Zealand’s Garden City and the experience of the past seven years had enabled it to re-imagine itself as a city of opportunity.

“Christchurch is a place where anything is possible and you feel that in this building,” she said.

Building co-owner Shane Le Compte, attending the launch with his family, simply said “welcome to our place”.

“We’re returning an iconic Christchurch landmark to the city,” he said.

MP Nicky Wagner said it had been a “privilege” to listen to the wisdom and passion of everyone involved with the hotel project.

“It’s a beautiful refurbishment and re-purposing, and it’s full of energy,” she said.

“It’s an important milestone for Christchurch to open a new hotel and welcome an international brand. We’re delighted that you’ve brought us 204 extra beds because we need them!

“Thanks to Crowne Plaza and thanks to Shane and your team for creating this building that’s good for Christchurch, good for Canterbury and good for New Zealand.”

The new Crowne Plaza Christchurch is situated on the corner of Colombo and Armagh streets opposite Victoria Square.

Picture caption:

1/ Celebrating the launch of Crowne Plaza Christchurch were (L to R) IHG Area General Manager NZ Tim Pollock, IHG Australasia and Japan COO Karin Sheppard, General Manager Reinier Eulink and Alan Watts, IHG COO for Asia, Middle East and Africa

Bennie Builders features the husband-and-wife team of registered Master Builder and Level Two licensed building practitioner James Bennie, and practicing solicitor Mia Bennie.

The architecturally-designed ‘lock up and leave’ apartments offer those staying at the property a feeling of sophisticated solitude, even though they are just a stone’s throw from the buzzing town centre.

Features in the open plan interior are a delightful surprise, including tongue and groove ceilings, honed block work and polished concrete floors.

Director James has 17 years’ experience in the building trade and has worked on large commercial projects and residential builds in Queenstown for 13 years’.

Director Mia specialises in the company’s resource management and consent processes including procurement on land purchases for spec builds.

James said the award meant a lot for the company as it recognised the “hard work of his team”.

“Master Builders House of the Year is a longstanding, established and tough competition, and it’s also great recognition for the client that Bennie Builders has delivered an award-winning product,” he said.

“It’s technically a very difficult build made more demanding with the tight and busy location.

“There are many bespoke elements of the steel and timber finishings which have been handcrafted specially for their spaces.

“The building process involved many changes as the property went up. Our clients wanted to build a property that reflected how they lived. Our aim was to manage our subcontractors and respond to those changes and as quickly and effectively as possible to ensure client desires were met.”

Since 2015, the company has received three Master Builders awards.

Picture caption:

1/ Peering out over Lake Wakatipu like a pair of cedar-clad binoculars – the award-winning home from Bennie Builders of Arrowtown

“It makes us so proud and gives us a real sense of achievement in having built these fantastic houses and then being recognised by the industry for the quality and high standards of workmanship,” he said.He described the craftsmanship award as “one of the best” in the Master Builders Awards.

“It shows real recognition for all the blood, sweat and tears that goes into these houses, and it also demonstrates to our team that we’re getting recognised for our very high standard of finishing and quality throughout the construction.”

Stu said the company had grown significantly in recent years and the awards helped his team really focus on what they were trying to achieve.

The two homes that won the awards are both in Jacks Point, enjoying lake and mountain views and with a stunning golf course on their doorstep.

Taking out a Gold Award, Category Award and Craftsmanship Award in the CARTERS New Home $1 million to $2 million category, one of homes exudes lodge-style luxury, featuring timber and stone inside and out.

The other property won the company a Gold Award, Category Award and McKenzie and Willis Interior Design Award in the Nulook New Home $700,000 to $1 million category.

The more contemporary-style holiday retreat has been designed to work as a permanent home for its owners in the future.

Stu has 16 years’ experience in the building trade – he’s been working in the Central Lakes district for a decade and has built a large number of quality homes in the area.

The Lakes Building Company currently has three residential projects under construction, one in Kelvin Heights designed by Mason and Wales, a large house in Dalefield designed by Artkus and a large alteration in Arrowtown designed by Assembly Architects.

The Lakes Building Company most recently finished work on the Gems Childcare Centre in Shotover Country.

Since 2012, the company has received 14 Master Builders awards, including the six current awards.

About The Lakes Building Company

Stu’s local knowledge and eye for detail saw him achieve a Gold Award at the 2012 Master Builder’s House of the Year and was named overall winner for the Category ($350 000 – $450 000 new build). This house was then included as one of the top 100 houses to go through to the National Master Builder’s House of the Year Awards, achieving a Gold Reserve Award, an impressive achievement for a first-time entrant.

In 2013 Stu entered his own beautiful Jack’s Point home in the Builders Own Home section of the competition and again took out the Gold Award and was included in the national finals.

In 2015 the Lakes Building Company picked up two more prestigious Gold Awards.

Click here to visit The Lakes Building Company’s website.

Picture caption:

1/ Lakes Building Company won three regional House of the Year Awards for this Jacks Point property

And it’s making the rental process as easy as can be with its brand-new GO App, enabling customers to book, check-in and order an airport shuttle service, all at the touch of a button.

Gay Ski Week QT Organiser Sally Whitewoods says she’s delighted to be working closely with GO Rentals.

“The company’s a great advocate for GAY Ski Week QT and their cars and services have a fantastic reputation,” she said.

“We felt that both companies were perfectly matched and it’s great to see GO Rentals engaging with the LGBTQI market.

“The GO team is passionate about making travel in New Zealand ‘easier and breezier’ and their 4WD fleet is sure to add some glitz and glamour to event-goers’ journeys.”

To help make things even easier, vehicle hire for Gay Ski Week QT includes free GO Basic insurance, a GO Play Card with discounts for 20 Queenstown activities, 24-hour Roadside Assistance and unlimited kilometres.

GO Rentals Marketing Manager Alex Blanco said the company was thrilled to be partnering with the Southern Hemisphere’s biggest gay and lesbian festival.

“The event is on national and international gay and lesbian calendars and we’re committed to putting a smile on people’s dials by making guest journeys easy from the get-go,” he said.

“We have an awesome fleet of 4WD and budget rental cars suited to Queenstown’s wintery conditions, so everyone has a safe and enjoyable journey to nearby ski fields.

“Our new GO App streamlines the booking and check-in process all in the palm of your hand, and if a cold front moves in, our Uber-style shuttle offers a prompt, warm service.”

GO Rentals prides itself on its quality, safety, environmental mindfulness, and is recognised by Qualmark for delivering sustainable business practices. It was recently awarded a Qualmark Gold Sustainable Tourism Award, a first for the New Zealand car rental industry.

To get 10% discount off your Gay Ski Week QT car rental go to www.gorentals.co.nz/gay-skiweek. For the ultimate kiwi car rental experience download the free GO App on the iTunes App Store https://www.gorentals.co.nz/travel-help/go-app/

Event tickets are available from the Gay Ski Week QT website www.gayskiweekqt.com/ and up-to-the-minute news can be found online at www.facebook.com/gayskiweekqt.

Photo caption:

1/ Gay Ski Week QT snowboarders hitting the slopes in style thanks to GO Rentals

Their new tailor-made private expeditions on four wheels or two – off-road (of course) through the central South Island — give groups exclusive access to some of world’s most stunning and remote off-road terrain and landscapes.

Travelling between five to seven hours a day on off-road tracks that scour remote high country stations, cross fast-flowing rivers and consign a sealed road to nothing but a distant memory, their expeditions can literally go ‘coast to coast’ in the course of one epic off-road journey.

Off Road Queenstown, a family-owned and run business, has over 350,000 combined hours of experience in this terrain, unrivalled knowledge of the areas they traverse and unprecedented land access around the central South Island.

Their full day and multi-day private tours morph endless fun, excitement and off-road adrenalin rushes into expeditions of such monumental proportions they produce the tales that legends are made of.

“There’s a well-worn tourist trail throughout the South Island but we take clients on our full and multi-day tours to places they didn’t even know exist, let alone realise they could access,” said Off Road Queenstown owner Denis Columb.

While the company’s been operating dirt bike and quad bike tours since 1989, catering for all ability levels and youngsters as young as six (accompanied by adults), the off-road side-by-side buggy tours are a new and exciting addition to the menu.

“Our extended buggy expeditions are the absolute pinnacle of bespoke adventure packages in New Zealand,” said Denis’s son Lachie, Off Road Queenstown’s head guide and a former national ATV motorcycling champion.

“Driving the easy-to-use Yamaha Wolverine sports buggies opens up these adventures to more novice off-road clients, but they always come with the support of hugely qualified guides.

“For advanced and experienced off-road enthusiasts they can use our fleet of top-of-the-range 1000cc race buggies.”

His brother Scott, an eight-time NZ Super and Motocross champion, and Dirt Bike Tours NZ head guide, said the extended tours enabled groups to travel across more varied landscapes, terrain and every off-road trail they could imagine.

“We take them on trails from scenic to extreme and everything’s tailoured to that specific group of clients,” he said.

“There’s nowhere else in the world where a landscape is more suited to using these top-of-the-range off-road machines to the limits of their amazing capabilities.

“These private group packages are all-inclusive of buggies/ dirt bikes, gear, accommodation, meals, transfers and land access so there’s nothing to do other than make the most of trails from scenic to extreme, fast-flowing tracks or more technical trails.

“The feedback we receive from our clients is always outstanding and this season’s groups have unanimously stated it’s the best experience of any trip, ever.”

These bespoke tours are limited to a few lucky groups each year so early bookings are recommended.

From humble beginnings in 1989 the company’s grown to be one of the largest off-road tour companies in the world, with well over 100 top of the range off-road machines including dirt bikes, quad/ATV bikes, buggies, 4×4 Landcruisers and large adventure bikes.

Click here to visit Off Road Adventures’ website.

Picture caption:

1/ Race Buggies are a thrill a minute for Off Road Expeditions’ Executive Pro Tours